Privacy Policy

1. Introduction

Scottish Solar & Batteries, part of Scottish Energy Efficiency, is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

Scottish Energy Efficiency
Prospect Business Centre
Dundee, DD2 1TY
Scotland

2. Information We Collect

We may collect the following information:

• Name and contact information (email, phone number, address)
• Postcode (for regional service availability)
• Property information relevant to solar/battery installations
• Enquiry details and communication history
• Website usage data through cookies

3. How We Use Your Information

We use your information to:

• Respond to your enquiries about solar panels, batteries, and related services
• Provide quotes and arrange consultations
• Process and manage your installation
• Send relevant updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

• Consent: When you submit an enquiry form or opt-in to communications
• Contract: When processing your installation order
• Legitimate interests: For business operations and service improvement
• Legal obligation: For regulatory compliance and record-keeping

5. Data Sharing

We do not sell your personal data. We may share your information with:

• MCS-certified installation partners (with your consent)
• Payment processors for secure transactions
• Technology providers who support our website
• Regulatory bodies when required by law

6. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. For completed installations, we keep records for a minimum of 6 years for warranty and regulatory purposes.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at info@scottishenergyefficiency.co.uk

8. Cookies

Our website uses cookies to improve your experience. These include essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Contact Us

For any questions about this privacy policy or our data practices, please contact us:

Email: info@scottishenergyefficiency.co.uk
Phone: 0141 230 0198
Address: Scottish Energy Efficiency, Prospect Business Centre, Dundee, DD2 1TY

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.